This is why we do it

When ACME started in 2001, customer service software was clunky, frustrating, or just not there. We turned boring, confusing software into a helpdesk that customers and staff loved to use.

Skip forward to today. Customer service is more important than ever before. It has the power to delight, or disappoint; to make - or break - a business.

And customer service teams are adapting. To be proactive, to be delightful. To create effortless, consistent, smooth experiences. To drive loyalty; to turn their customer service into a competitive advantage. But the software these teams use is holding them back.

ACME is here to change that, and help businesses get better at customer service.

This is how we do it

We want everyone who works at Wave to do the best work of their careers.
Here’s how we’re making that happen.

We invest in our employees.

Career, leadership and personal development are as much a part of our culture as our flexible working hours.

Every single person plays a key role

Everyone at Wave has the ability to make a real difference, feel appreciated and be recognized.

Autonomy and responsibility.

We believe that our employees are the very best at what they do, so we empower them to go ahead and do it well.

Trust and transparency.

No secrets here. We discuss financial data, performance metrics and board-level business performance information with all employees.

We’re truly non-hierarchical.

Our office is free from physical walls that create barriers and artificial hierarchies — CEO included.

Brains and teamwork.

We’re super supportive and collaborative, and find competition outside of the office, not within. Egos are checked at the door.

Do exceptional work with extraordinary people

Every day I get the chance to work with amazing people to help improve what is a mission critical product for many of our customers. Our customers are very passionate about what they do so each new release makes a difference.

Rory Colsell

Product Design